Privacy Policy

This Privacy Policy describes how Gemwatch (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gemwatch.shop (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you, the user of the Services, whether you are a customer, a website visitor, or other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by applicable law.

How we collect and use your personal information
To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you
Information you send us directly through our Services may include:

• Contact information including name, address, telephone number, and email.
• Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including username, password, security questions, and other information used for account security purposes.
• Customer support information including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your network connection information, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Woocommerce.
• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the following section, Third Party Websites and Links.

How we use your personal information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will treat your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials safe.
• Communicating with you and improving our service: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services and maintain our business relationship with you.

Cookie
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store with Woocomerce, see

How we disclose your personal information
In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide services and market to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
• When you direct us, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login credential integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:

• Category
• Recipient categories

User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.

Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

Children’s data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children.

Security and storage of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

• Right to access/know
• Right to erasure
• Right to rectification
• Right to portability
• Right to Opt-Out of Sale, Sharing or Targeted Advertising
• Restriction of processing
• Withdrawing consent
• Appeal
• Managing Communication Preferences

Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision.

International users
Please note that we may transfer, store, and process your personal information outside of the country in which you live.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@gemwatch.shop or contact us at VIA GARIBALDI 35, 5, Fontaniva, PD, 35010, IT.

For the purposes of applicable data protection laws, we are the data controller of your personal data.